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Procon Carioca conducts special customer service campaign during Consumer Week and warns about the risks of online gambling.
Published on 13/03/2026 - 13:48 | Updated on 13/03/2026 - 14:07
Public service will be available between March 16th and 20th at the ten Carioca Consumer Service Centers - José Bismarck/Sedecon. The Municipal Secretariat for Consumer Protection and Defense, through Procon Carioca, will hold a special public service event during Consumer Week, from March 16th to 20th, at the ten Consumer Service Centers spread throughout the city of Rio de Janeiro. During this initiative, Procon Carioca teams will be mobilized to guide the public, register complaints, and clarify doubts about consumer rights, with services primarily focused on issues related to essential services such as water, electricity, telephone, internet, improper charges, and other common problems faced by consumers. In addition, a survey will be conducted to understand consumer behavior regarding online betting platforms and their potential impact on family budgets.
Special assistance at the units will be provided on scheduled days, from 9 am to 16 pm. To participate, it is necessary to bring personal documents (identity card and CPF), proof of residence and, whenever possible, contracts, invoices, payment slips or receipts related to the requests.
Educational booklet “Gambling is bad”
As part of the Consumer Week program, Procon Carioca also launched the educational booklet "Gambling is Harmful," an informative guide that warns of the financial and emotional risks of online gambling. The material explains in a didactic way how sports betting platforms and virtual casinos, such as roulette and slot machines, work, and shows that these systems are structured to guarantee the platforms' profit.
The publication also addresses the main warning signs of gambling addiction, such as spending more than one can afford, hiding losses from family, accumulating debt, and trying to recoup losses with new bets. Furthermore, the guide clarifies that gambling is not an investment and can lead to debt and serious impacts on personal and family life. The material also advises consumers on their rights, including the obligation of platforms to transparently disclose rules and fees, offer self-exclusion tools, and respond to user complaints.
Schedule of Services – Carioca Consumer Service Centers (9am to 16pm)
March 16th – Monday
– Carioca Consumer Service Center Rocinha – Av. Niemeyer, nº 776 – 14th floor, room 1405 – São Conrado
– Carioca Consumer Service Center, Bangu – Rua Silva Cardoso, nº 349 – Bangu
March 17th – Tuesday
– Carioca Consumer Service Center, Ilha do Governador – Rua Ineida de Morais, nº 450 – Jardim Carioca
– Carioca Consumer Service Center Taquara – Estrada do Guerenguê, nº 1630 – Taquara
March 18th – Wednesday
– Carioca Consumer Service Center Tijuca – Rua Desembargador Izidro, nº 41 – Administrative Region – Tijuca
– Carioca Consumer Service Center, Vila Isabel – Rua Visconde de Santa Isabel, nº 34 – 2nd floor – Administrative Region – Vila Isabel
– Carioca Consumer Service Center Engenhão – Rua Arquias Cordeiro, nº 1516 – Administrative Region (Knowledge Hub) – Engenho de Dentro
March 19th – Thursday
– Carioca Consumer Service Center Santa Cruz – Rua das Palmeiras Imperiais, s/nº – Palacete Princesa Isabel – Santa Cruz
– Carioca Consumer Service Center, Campo Grande – Rua Dom Pedrito nº 01 – Administrative Region (Regional Building, West Zone II) – Campo Grande
March 20th – Friday
– Carioca Consumer Service Center São Cristóvão – Campo de São Cristóvão, nº 268 – Local Executive Management (GEL) São Cristóvão
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