City Hall publishes results of the actions of the committee created to deal with complaints from bus users

The City of Rio, through the Municipal Department of Transportation, discloses the actions developed and the preliminary results achieved by the emergency committee created by Resolution No. 3309, with the objective of responding to complaints received from bus users through the direct channel with the department, SMTR com VOCÊ. The technical team acted to minimize the problems of service discontinuity identified, in view of the serious consequences generated by the pandemic in urban mobility. The return of 76 lines and the reinforcement of the fleet of 12 services were gains achieved in favor of passengers due to the actions of the teams with the consortiums and system operators, such as systematic and regular interventions in the garages, checking details of the fleet's operation.

The technicians studied the issue for 30 days and evaluated the most criticized lines on the SMTR with YOU channel, focusing on the services that operate in the West Zone of the city, given the complexity of the region and the high number of complaints about the Santa Cruz consortium lines. The direct channel with passengers, via WhatsApp 98909-3717, was created during the pandemic with the aim of receiving suggestions and complaints from users about bus services, and guided the committee's actions, since the opinions of passengers who use the system daily were considered. It is also important to clarify that the committee, which has highly specialized technicians, worked with the operators of the municipal bus system, seeking to correct the problems pointed out by the population.

– The main objective of this work is to correct the flaws and promote the necessary changes so that the citizens of Rio, in the midst of the greatest crisis in urban mobility in the last 50 years, are not penalized by the interruption of services and have their right to come and go, as they demand and deserve, guaranteed. Garages, terminals and bus stops will continue to be targets of strict inspection actions by the SMTR. The committee will be a permanent center within the department -, highlighted Paulo Jobim, municipal secretary of Transportation.

A total of 128 complaints were received about lines operating in the West Zone alone, referring to 61 specific services, which corresponds to almost half of the total complaints received about the services of the four consortiums (Santa Cruz, Transcarioca, Internorte and Intersul). The 61 lines complained about, which were evaluated by the committee, are:

358 (Cosmos x Candelaria)

364(Bangu Garden x Tiradentes)

365 (Mendanha x Tiradentes – Express)

366 (Campo Grande x Tiradentes)

367 (Realengo x Camerino – via Avenida Brasil/Expresso)

383 (Realengo x Republic Square)

388 (Santa Cruz x Candelaria – via Av. Brasil/Expresso)

389 (Vila Aliança x Candelária – via Senator Camara/Expresso)

391(Father Miguel x Tiradentes Square)

393 (Bangu x Candelaria)

394(Vila Kennedy x Tiradentes)

395(Coconut Trees x Tiradentes/Express)

396 (Jabour x Candelária neighborhood – via Av. Brasil)

397 (Campo Grande x Candelaria)

398 (Campo Grande x Tiradentes – via Av. Brasil)

731(Campo Grande x Marshal Hermes)

738 (Urucania x Marshal Hermes)

739 (Sulacap x Bangu)

741 (Barata x Bangu – via Murundu/Circular)

742(Cockroach x Cascadura – Circular)

743 (Barata x Bangu – via Água Branca/Circular)

744 (Realengo x Cascadura – via Jardim Novo)

745 (Bangu x Cascadura)

755 (Realengo x Coelho Neto – Circular)

759 (Cesarao x Coelho Neto)

772 (Bangu x Coelho Neto – Circular)

789 (Campo Grande x Cascadura)

794 (Cascadura x Bangu)

801 (Bangu x Taquara)

802 (Bangu x Campo Grande)

813 (Manguariba x Santa Cruz – Circular)

819 (Bangu x Bangu Garden)

821 (Humpback x Campo Grande)

822 (Humpback x Campo Grande – via Vila Nova/Circular)

825 (Campo Grande x Jesuits)

828 (São Jorge x Campo Grande – Circular)

830 (Pedregoso x Campo Grande – Circular)

833 (Manguariba x Campo Grande Complex)

837 (Navy Complex x Campo Grande

839 (Cesarao x Campo Grande – via Urucania/Circular)

840 (San Fernando x Campo Grande)

841 (Vilar Carioca x Campo Grande)

842 (Patience x Campo Grande – via Santa Margarida)

843(Good Hope x Campo Grande)

849 (Santa Cruz Air Base x Campo Grande)

850 (Mendanha x Campo Grande)

852 (Campo Grande x Guaratiba Stone)

853 (Vila Kennedy x Mato Alto BRT Station)

855 (Bangu x Magarça – via Av. Santa Cruz/Circular)

858(Saint Fernando x Patience/Circular)

864 (Bangu x Campo Grande)

867 (Guaratiba Bar x Campo Grande)

869 (Santa Margarida x Campo Grande – Circular)

872 (Sepetiba x Cesarão III Station – via Sepetiba Beach/Circular)

883 (Bangu x Mato Alto Station)

891 (Sepetiba x Mato Alto – via Brisa Beach) – Circular

893Palmares Garden x Campo Grande (via March 29)

895Serrinha x Campo Grande (Circular)

896 Water Drop x Mato Alto State (via P. de Guaratiba/Circular)

933 (Catiri x University City – via Bangu)

SE17 (Campo Grande x Santa Cruz – via Cesario de Melo Avenue)

Of the 61 lines complained about in the West Zone, 40 were inoperative and were the subject of detailed study by technicians. After spatial analysis of the routes, the committee managed to get 21 of them back to serving the population, through energetic actions by the department in the garages. Other services also started running again due to the measures taken by the teams.

The department carried out 135 inspections in 25 different company garages during the committee's first month. The result: 76 lines that had disappeared, without the granting authority's knowledge, were back in operation. This number represents the return to the streets of around 40% of the lines that had been complained about by the population. The services that were back in operation after the SMTR's actions were:

SE 17 (Campo Grande x Santa Cruz)

TRUNCAL 9 – 109 (São Conrado x Central)

010 (Fatima x Central)

134 (Rio Comprido x Largo do Machado)

213 (Seedling x Candelaria)

222 (Isabel Village x Mauá Square)

226 (Grajau x Carioca)

254 (Madureira x Candelaria)

277 (Rocha Miranda x Candelaria)

311 (Leal Mill x Candelaria)

342 (America Garden x Castle)

346 (Madureira x Candelaria)

349 (Rocha Miranda x Castle)

380 (Curicica x Candelaria)

384 (Pavuna x Promenade)

385 (Village Pavuna x Promenade)

388 (Santa Cruz x Candelaria)

389 (Alliance Village x Candelaria)

392 (Bangu x Candelaria)

394 (Vila Kennedy x Tiradentes)

395 (Coconut Trees x Tiradentes)

416 (Saens Peña x Botanical Garden)

434 (Grajau x Siqueira Campos)

462 (Saint Kitts x Copacabana)

615 (Pavuna x Del Castilho)

635 (Bananal x Saens Peña)

686 (Bica Farm x Madureira)

687 (Pavuna x Meier)

688 (Meier x Pavuna)

693 (Meier x Alvorada)

702 (Dry Square x Madureira)

709 (Cascadura x Yellowish)

739 (Sulacap x Bangu)

741 (Cockroach x Bangu)

743 (Cockroach x Bangu)

744 (Realengo x Cascadura)

769 (Violet Garden x Madureira)

773 (Cascadura x Pavuna)

786 (Campo Grande x Marshal Hermes)

789 (Campo Grande x Cascadura)

817 (Recreio x Vargem Grande Terminal)

822 (Humpback x Campo Grande)

823 (Vargem Grande x Recreio)

825 (Campo Grande x Jesuits)

830 (Pedregoso x Campo Grande)

832 (Taquara x Dawn)

833 (Mangaratiba x Campo Grande Complex)

834 (Correia Square x Campo Grande)

836 (Caboclos x Campo Grande)

837 (Navy Complex x Campo Grande)

841 (Vilar Carioca x Campo Grande)

842 (Patience x Campo Grande)

845 (Cantagalo x Campo Grande)

849 (Santa Cruz Air Base x Campo Grande)

854 (Campo Grande x Mato Alto)

855 (Bangu x Magarca)

869 (Santa Margarida x Campo Grande)

870 (Sepetiba x Santa Cruz)

871 (Sepetiba x Cesarão Station)

874 (Marambaia x Guaratiba Island Station)

882 (Tank x Dawn)

886 (Parish x Barra da Tijuca)

887 (Bargain x Barra da Tijuca)

891 (Sepetiba x Mato Alto)

893 (Palmares Garden x Campo Grande)

895 (Serrinha x Campo Grande)

896 (Water Drop x Mato Alto Station)

901 (Bonsucesso x Bananal)

915 (Bonsucesso x AIRJ)

922 (Tubiacanga x International Airport)

924 (Airport x Bananal)

925 (Airport x Bankers)

935 (Ribeira x Portuguese)

934 (Ribeira x Portuguese)

946 (Pavuna x Queen's Sugar Mill)

963 (Santa Maria x Taquara)

During the committee's operational actions, 214 fines were applied for irregularities, such as poor maintenance of buses, putting vehicles into circulation without inspection and failure to comply with health protocols.

Inspection actions in garages, bus stops and terminals will continue to be carried out consistently and rigorously.

The other 21 lines in the West Zone with complaints, out of a total of 61, were operating with a reduced fleet and were also analyzed by the committee. In this context, another positive result was achieved through the work: 62% of these lines had an increase in the fleet in circulation, with a gain of 72 vehicles. The lines that had an increase in the fleet are:

383 (Realengo x Republic Square)

393 (Bangu x Candelaria)

397 (Campo Grande x Candelaria)

731 (Campo Grande x Marshal Hermes)

745 (Bangu x Cascadura)

759 (Cesarao x Coelho Neto)

794 (Cascadura x Bangu)

801 (Bangu x Taquara)

819 (Bangu x Bangu Garden)

821 (Humpback x Campo Grande)

825 (Campo Grande x Jesuits)

852 (Campo Grande x Guaratiba Stone)

864 (Bangu x Campo Grande)

883 (Bangu x Mato Alto Station)

Considering the total of 40 lines analyzed and 21 that have returned to operation, the other 19 are still inoperative and are being strictly monitored and charged by the department together with the operators. It is worth noting that, of these 19 lines, the population has alternatives for travel on 12 of them, considering other municipal bus lines and, when necessary, only one transfer, that is, there will be no additional expense for the user.

The 12 services that are still inoperative and the line options for travel are:

358 (Cosmos x Candelaria)

Alternative lines: 397, 756, 770, 821 and 898

364 (Bangu Garden x Tiradentes)

Alternative lines: 379 and 819

366 (Campo Grande x Tiradentes)

Alternative lines: 394, 770, 790 and 821

367 (Realengo x Camerino)

Alternative lines: 355, 361, 383, 393, 793 and 801

391 (Father Miguel x Tiradentes Square)

Alternative lines: 371, 383, 636, 794 and 918

396 (B. Jabour x Candelaria)

Alternative lines: 397 and 442

398 (Campo Grande x Tiradentes)

Alternative lines: 394, 790, 821 and 936

742 (Cockroach x Cascadura)

Alternative lines: 383, 667, 777, 790 and 794

772 (Bangu x Coelho Neto)

Alternative lines: 369, 393, 756 and 812

813 (Maguariba x Santa Cruz)

Alternative line: 759

872 (Sepetiba x State of Cesarão III)

Alternative lines: 759 and 898

933 (Catiri x University City)

Alternative lines: 731, 790, 926 and 936

Initially, there will be no exclusion or termination of lines. However, the committee will continue its work, analyzing these 19 services in depth, which may undergo readjustment, that is, shortening, extending or modifying the itinerary.

It is important to highlight that, during this readjustment process, users of the lines, the main characters involved, will be consulted by SMTR. It is also worth mentioning that the process of readjusting the lines is continuous and dynamic, and may undergo adjustments according to technical feasibility and the needs of users.

Other data sources were considered throughout the committee's work, such as registration information about the fleet, GPS monitoring, demand data extracted from daily operation reports, and technical studies prepared by the System Planning Coordination.

It is extremely important to emphasize that the committee, initially created to act on an emergency basis, will be a permanent group, dedicated exclusively to mitigating the disastrous effects of the pandemic on urban mobility in Rio. Initially oriented to concentrate efforts in the West Zone of the city, as mentioned, the committee will continue, aiming to extend its actions to other areas of the city, seeking to bring improvements in services for all Rio citizens who depend on public transportation to get around daily.

– The department’s technical department will continue working to readjust public transportation operations throughout the city. Our main interest is to meet the needs of users, ensuring that the population has adequate transportation for their commutes, especially at this time of resumption of activities –, declared the Undersecretary of Transportation, Allan Borges.

SMTR is also asking for the public's contribution by reporting incidents involving improperly crowded buses, through the SMTR with YOU channel. The information will be very important, as it will continue to assist the committee's work, in addition to directing the department's inspection actions, generating investigation and collection procedures.